dinsdag 18 september 2012

Shopping at MFJ : customer king ?!

I know, the economic situation isn't good.
I know : customer is king at this moment.
Every company tries to get the most out of the customer... The more he buys, the better.

However,there are some exceptions who let you buy, but don't let you pay. Yes, I have the right example :
MFJ Enterprises, Mississippi, USA, probably the only company in the world that doesn't want the customer to let pay an order.

 I explain : since a few months I'm looking around to achieve a MFJ-998RT remote high power automatic tuner. There is only one problem : when looking at the comments on eham.net, several hams have had troubles with this box. I've had contacts with some of these guys and it seems that there is a problem with the pic and/or the resistance to static around the pic circuit. This seems a real problem with a series of boxes that were distributed by European dealers. There is also a small piece of text in the QST-magazine review indicating that there has been a workaround to solve these known problems

. So, this made me decide to order directly in the USA. Where can you buy an MFJ box : at MFJ of course... Yes, until you have to pay. On the site there are icons of Visa, Mastercard, Paypal, but if you order, the following message appears : payment only via wired transfer. 
 Ok, you pay at your home bank, for credit to Regions Bank in the USA via Bank of America, for credit to bank 3 in Mississippi, for account of MFJ with your order number. 
Simple, until you arrive at the bank to perform the payment. Swift number 1+2, aba number 1+2, what is the account number of bank 3 sir ? Uhhhh ? .... 

Mail to mfj (ok, there is possitive news : they give an answer on a question quickly): sorry sir, we do not accept international orders via credit card and the given bank data must be sufficient. Ok, there you are. Back to the bank. I didn't tell that I work in a bank, so this step is easy for me... 

Final solution : cancel the order. 
No revival of the economic crisis at MFJ, they don't want customers ! This afternoon I entered the same order at DX-engineering, the payment is done via Mastercard and the box is allready sent to the transport company. 

Happy 40th anniversary MFJ !

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